Shipping policy
We always aim to deliver your order promptly but cannot accept liability for delay. We use Parcelforce for all orders and standard delivery usually takes 3 - 5 working days, although we endeavour to deliver earlier than this where possible.
Orders must be received by noon Monday-Friday to be dispatched the next working day. We require your mobile number to help with delivery. Any item ordered at Bank Holidays or the weekend will be processed and dispatched the next working day. Please bear this in mind with our delivery times.
As soon as you place an order, you will receive an order confirmation email from Highland Boundary and you will receive another email when it has been dispatched. When your order has been dispatched you will receive an email confirming this with the Parcelforce order tracking number. You can track your order at www.parcelforce.com. Please note that the tracking number included on this dispatch email will only appear on the Parcelforce system once it has been uplifted from us, so don’t worry if it doesn't show you the details of delivery immediately.
You will receive a text message on the day of delivery that will allow you to choose whether to:
- Deliver to your address as planned
- Deliver to a local post office for collection at a time that's more convenient for you
- Deliver on another day if that day is not convenient
If you don’t respond to the text and aren’t in to receive delivery, Parcelforce will attempt delivery 2 more times and then leave a card to let you know which local post office you can collect your parcel from. If you are not able to collect your parcel within 30 days then it will be returned to us and you will be charged for return delivery costs.
Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
It is the responsibility of the customer to report goods damaged in transit.
We shall not be liable to pay any compensation to you, other than any refund as stated below.
No compensation can be offered for loss of wages due to failed or late deliveries.
Customers accept responsibility for the safe storage and use of the products upon receipt. Highland Boundary is not liable for damage caused by customer mishandling.
We regret that we cannot deliver to outside of the UK or to Northern Ireland, the Channel Islands, the Scilly Isles or the Isle of Man.